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Security Whitepaper
Download our detailed security whitepaper for a comprehensive overview of our security controls.
Download PDFLast Updated: March 15, 2025
Security Overview
At Astute Medic, security is not just a feature—it's foundational to everything we do. We've built our platform from the ground up with a security-first mindset, implementing rigorous controls that meet or exceed industry standards for healthcare data protection.
Our comprehensive security program protects all aspects of our service, with special attention to the unique requirements of healthcare environments. We employ defense-in-depth strategies, meaning we implement multiple layers of security controls throughout our infrastructure and application.
Infrastructure Security
Our infrastructure is hosted in enterprise-grade data centers that maintain rigorous physical and environmental controls. We leverage cloud providers that are independently verified to meet the highest standards for security and compliance.
Network Security
Multi-layer firewalls, intrusion detection, and DDoS protection
Access Controls
Least privilege access with multi-factor authentication
High Availability
Redundant architecture with auto-scaling capabilities
Cloud Security
- Isolated virtual private clouds with strict security groups
- Private subnets for sensitive workloads with no direct internet access
- Regular vulnerability scanning and patching
- Infrastructure as code for consistent, secure deployments
Data Protection
We implement comprehensive data protection measures to safeguard sensitive information throughout its lifecycle in our systems.
Encryption
All data is encrypted using industry-standard encryption algorithms:
- TLS 1.3 for all data in transit
- AES-256 encryption for all data at rest
- Customer-specific encryption keys
- Key rotation and secure key management
Data Isolation
We maintain strict tenant isolation to ensure data segregation:
- Logical separation of customer data
- Row-level security controls in databases
- Unique encryption keys per customer
Data Backup & Recovery
- Automated backups performed daily with point-in-time recovery options
- Backup encryption with separate keys
- Regular backup restoration testing
- Geo-redundant backup storage
Data Retention & Disposal
- Configurable data retention policies
- Secure data deletion processes
- Media sanitization following NIST 800-88 guidelines
- Certificates of destruction available upon request
Certifications & Compliance
We maintain rigorous compliance with healthcare industry standards and regulations to ensure your data is protected according to best practices and legal requirements.
HIPAA
SOC 2 Type II
HITRUST
ISO 27001
HIPAA Compliance
As a Business Associate to healthcare providers, we implement all required security controls under HIPAA:
- Business Associate Agreements (BAAs) available for all customers
- Full compliance with HIPAA Security, Privacy, and Breach Notification Rules
- Regular HIPAA risk assessments
- Employee training and awareness programs
Additional Compliance Frameworks
- SOC 2 Type II: Annual independent audits for Security, Availability, and Confidentiality
- HITRUST: Certified against the HITRUST CSF framework
- ISO 27001: Certified Information Security Management System
- GDPR: Compliant with EU data protection requirements
- CCPA: Compliant with California privacy laws
Compliance reports and certifications are available to customers under NDA upon request.
Monitoring & Incident Response
We maintain continuous monitoring of our environment to quickly detect and respond to potential security events.
Continuous Monitoring
- 24/7/365 security monitoring and alerting
- Real-time log aggregation and analysis
- File integrity monitoring
- Anomaly detection using machine learning
- Regular vulnerability scanning
Incident Response
Our incident response program follows industry best practices:
- Documented incident response procedures
- Trained incident response team
- Regular incident response exercises
- Post-incident analysis and lessons learned
- Customer notification processes
Detection
Automated systems and security personnel continuously monitor for indicators of compromise or suspicious activity.
Analysis
Security team performs initial triage to validate alerts and determine severity and scope of potential incidents.
Containment
Rapid response to isolate affected systems and prevent further impact while preserving evidence.
Remediation
Thorough eradication of threat actors and vulnerability remediation to restore normal operations.
Recovery
Validation of system integrity and secure restoration of services with enhanced monitoring.
Security Program
Our comprehensive security program is designed to protect your data through a combination of technology, processes, and people.
Application Security
- Secure software development lifecycle (SDLC)
- Regular security code reviews
- Static and dynamic application security testing
- Third-party penetration testing
- Dependency scanning and software composition analysis
Authentication & Access Control
- Multi-factor authentication support
- Single Sign-On (SSO) integration
- Role-based access control (RBAC)
- Password policy enforcement
- Session management and timeout controls
Security Team
Our dedicated security team brings decades of combined experience in healthcare security and compliance:
- Led by our Chief Information Security Officer (CISO)
- Security engineers focused on infrastructure and application security
- Compliance specialists maintaining our regulatory programs
- Security operations analysts monitoring our environment
Employee Security
- Comprehensive background checks for all employees
- Security awareness training and phishing simulations
- Regular security certifications and continuing education
- Confidentiality agreements and acceptable use policies
Bug Bounty Program
We maintain a private bug bounty program with security researchers to identify and address vulnerabilities before they can be exploited.
Vendor Security
We conduct thorough security assessments of our vendors and require them to meet the same high standards we set for ourselves.
Security FAQ
Here are answers to some of the most common questions we receive about our security program:
We employ multiple layers of protection for patient data including encryption in transit and at rest, strict access controls, continuous monitoring, and regular security testing. Our platform is built on a secure-by-design architecture that implements defense-in-depth to protect your most sensitive information.
Yes, Astute Medic is fully HIPAA compliant. We sign Business Associate Agreements (BAAs) with covered entities and implement all required administrative, physical, and technical safeguards. We regularly conduct HIPAA risk assessments and maintain documentation of our security controls as required by the HIPAA Security Rule.
We perform continuous automated vulnerability scanning across our environment. Additionally, we conduct in-depth internal security assessments quarterly and engage independent third-party penetration testers annually. Our security controls are also audited annually as part of our SOC 2 Type II and HITRUST certification processes.
Yes, we provide our SOC 2 Type II reports, HITRUST certification, and other compliance documentation to customers under a non-disclosure agreement. Please contact your account representative or our security team to request these documents.
We maintain a formal incident response plan that includes detection, analysis, containment, eradication, and recovery phases. Our security team is available 24/7/365 to respond to potential security events. We commit to notifying affected customers promptly as required by our service agreements and applicable regulations, including HIPAA breach notification requirements.
Contact Security Team
Have questions about our security program or need to report a security concern? Our dedicated security team is here to help.
security@astutemed.com
Phone
(800) 123-4567, ext. 3
Security Issues
To report security vulnerabilities, please email:
security-reports@astutemed.com
Security Documentation
For security questionnaires or compliance documentation requests:
compliance@astutemed.com
Request a Security Review
Want a deeper discussion about our security controls? Schedule a call with our security team.